Last Updated on 24-02-2025 14:55:33

HILGAR GEMS AND JEWELS PRIVATE LIMITED ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.hilgargems.com, and make use of our services. Please read this privacy policy carefully. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

• Personal Information: When you visit our website, place an order, or contact us, we may collect personal details such as your name, email address, phone number, shipping address, and payment information.
• Non-Personal Information: We may collect non-identifiable data such as your browser type, IP address, and usage patterns to enhance user experience.
• Cookies and Tracking Technologies: We use cookies to track activity and improve user experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Process Orders: To process your orders, shipments, and payments.
• Customer Support: To respond to inquiries, provide customer service, and manage complaints or returns.
• Improve User Experience: To enhance our website, tailor content, and provide personalized services.
• Marketing and Promotions: With your consent, we may use your email or phone number to send you marketing materials, promotions, or updates.

3. Data Protection

We take data security seriously and have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party vendors and service providers who assist in fulfilling orders or improving services. These third parties are obligated to maintain confidentiality and only use your information for specific purposes.

We may also disclose your information when required by law or to comply with a legal process or request.

5. Cancellation and Returns

At HILGAR GEMS AND JEWELS PRIVATE LIMITED, we have a liberal cancellation policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, cancellation requests may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping.
• We do not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement may be made if the customer establishes that the product delivered is of poor quality.
• In case of damaged or defective items, please report the issue to our Customer Service team within 2 days of receipt. The merchant will verify the complaint before processing any refunds or replacements.
• For products under warranty from manufacturers, please contact the respective manufacturer directly.

6. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of those external sites. We encourage you to read the privacy policies of those websites.

7. Changes to This Privacy Policy

HILGAR GEMS AND JEWELS PRIVATE LIMITED reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.